Greetings Phil, Thank you for taking the time to provide feedback regarding your recent experiences with Harrah's Laughlin. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future. Once again, we apologize for the inconveniences you encountered. We would like to investigate your concerns further, so please reach out to us at (702) 298-4600, or if you prefer, you can also share your contact information with us, and we will reach out to you directly. We understand how this may have impacted your overall experience, and we appreciate your feedback regarding this matter. Please be informed that our property offers various amenities, including a fridge and internet access, for an additional charge. Your concerns about the room conditions have been noted and will be addressed with our housekeeping team to ensure such lapses are not repeated in the future. We are sorry to hear about the cleanliness issues you experienced and the lack of attentiveness from our staff. Your feedback is extremely valuable to us as we continuously strive to improve. We apologize for the inconvenience and disappointment you encountered during your stay.

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